Refund Policy

Free costs nothing, so there is nothing to refund. Try the whole desk there before you pay.

Start, Pro, and Max come with a 14-day refund window. If you ask within 14 days of your first payment, or of a yearly renewal, we refund it in full. No questions needed, though we’re always glad to hear why.

• Monthly plans — cancel any time. You keep the plan until the end of the month and won’t be charged again. Partial months are not refunded.
• Yearly plans — cancel any time to stop the next renewal. We may refund unused full months if you hit a serious problem we couldn’t fix.

• You were charged twice for the same period.
• You were charged after cancelling.
• The assistant was unavailable for a long stretch because of us.

Write to us on the contact page with the email on your account. Approved refunds go back to the original card within 5–10 business days, depending on your bank.

This policy adds to, and never replaces, the rights you have under the consumer law where you live.